Refund & Return Policy

At Himaliyan Pure, we aim to provide quality natural products with proper packaging and reliable customer service.

Return Eligibility

Customers may request a return or replacement within 7 days of delivery if:

The product arrives damaged.
The wrong product is delivered.
The product has a verified defect or quality issue.

Food Products

For hygiene and food safety reasons, opened or used food products, including dry fruits and other consumable items, are generally not eligible for change-of-mind returns. Exceptions may apply to damaged, defective, or incorrect products and where required by law.

How to Request a Return

Please contact us within 7 days of delivery and provide:

Your order number.
A description of the issue.
Clear photos or videos of the product and packaging, where applicable.

Refunds

Once your request is reviewed and approved, we will inform you of the available resolution. Refunds will be processed through the original payment method where possible. Processing times may vary by payment provider.

Replacement

Depending on product availability and the circumstances, we may offer a replacement or refund for eligible items.

Shipping Costs

For verified damaged, defective, or incorrect products, we will communicate the return shipping arrangements. Other approved returns will be handled according to the circumstances and applicable law.